IPTV troubleshooting. Start with the symptom.

Find IPTV buffering, freezing and app crash guides. Start with basic checks, then follow the guide for your device.

How do you narrow down a playback problem?

Note the device, app version and exact error first. Try another included channel, then check whether other apps work on the same connection. These comparisons help distinguish a single stream problem from an app or connection issue. Change one thing at a time and retest before trying another fix.

Help by problem

Buffering or freezing

Compare another channel before changing settings.

The app keeps crashing

Note your device, app version and any recent update.

The TV guide is missing

Check the app’s guide source and time settings.

Login or playlist errors

Check which login format your player expects.

One channel will not play

Try another channel to narrow down the problem.

Connection problems

Compare the connection with another app or device.

Setting up a new device?

Start with the setup hub to find the guide for your device and check the login details your app expects.

Browse setup guides